GoPrintMart – Frequently Asked Questions (FAQ)
1. What payment methods do you accept?
We accept a variety of online payment options including UPI, major credit/debit cards, net banking, and digital wallets (e.g. Paytm, PhonePe). Cash on Delivery (COD) may be available in select regions—please check during checkout.
2. How long does shipping take?
Orders are processed within 1–2 business days. Shipping typically takes 3–5 working days depending on your location. During peak seasons or local restrictions, delivery may take slightly longer.
3. How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via email or WhatsApp. If you need updates at any time, feel free to reach out to our support team.
4. Is Cash on Delivery (COD) available?
Yes—COD is available in many areas. Please note that COD orders may require verification (via call or WhatsApp), which can add 1–2 extra days to dispatch time.
5. Can I cancel my order?
Yes, if you request cancellation within 24 hours or before the order has been dispatched, we’ll process it promptly. Email your cancellation request to our support team. Please note: repeated cancellations may result in account restrictions.
6. What is your return and refund policy?
We accept returns within 5 days of delivery. To qualify, products must be unused and in original packaging, and an unboxing video is required at the time of return. Refunds are processed within 14 –28 working days back to your original payment method once items are approved.
7. Can I exchange a product?
Yes, exchanges are possible within 48 hours of delivery, subject to similar conditions as returns. A standard shipping fee (e.g. ₹150) may apply.
8. Do you ship across India?
Yes, we ship pan‑India. However, deliveries to certain remote or curfew‑affected areas may be delayed due to courier limitations.
9. Do you offer free shipping?
Absolutely—enjoy free shipping across India on all orders.
10. How do I contact customer support?
Reach out to us anytime via email (e.g. support@goprintmart.shop) or Call at +1-855-717-5410. We aim to respond promptly during business hours.